How chatbots are killing jobs (and creating new ones)

During the industrial revolution, there was an underlying fear about machines taking jobs away from humans. Today, with the emergence of new technologies such as artificial intelligence (AI) and chatbots, the fear seemed to have increased with people being more afraid that their jobs will soon become obsolete. Sectors such as finance, health, retail, law and more are all slowly adopting AI and chatbots into their everyday jobs. It is thus understandable that employees are starting to wonder whether chatbots will take over their employment, especially in the fields of telemarketing, retail and customer services where chatbots are the most present. And in part, the fear is not unfounded; chatbots will kill jobs -- menial jobs -- but will allow new jobs and activities to appear.