Artificial Intelligence Technologies to Watch Out for Customer Servi…

AI has the potential to influence many industries, besides delivering exceptionally well in customer services. Deloitte's Global Contact Center survey 2017 says, 33% of call centers agree to invest in Artificial intelligence in the next two years. Artificial Intelligence is using machine learning to automate decision-making and interact like humans. Here are the ways Machine Learning helps call centers • Task Automation - Classification of incoming calls and intelligent routing to the agents • Guidance - Suggesting the agent with the next best step • Customer Effort Reduction - Auto detection of customer intent and proactive notification to the agents • Case Deflection - Guiding the customers with self-help steps 9. A virtual assistant is a computer program having capabilities to interact with customers.