Why AI Content Moderation Can Never Replace Human Moderators

AI looks to be the ideal response to the rising difficulties of content moderation on social media platforms, given the vast amount of data, the frequency of violations, and the need for human judgments without requiring people to make them. We sometimes portray AI content moderation as a necessary response: the enormous size of social media platforms like Facebook and YouTube explains why AI approaches are desirable, if not imperative. Interactive online platforms have grown more important in our daily lives. By eliminating traditional editorial constraints, user-generated content has stimulated dynamic online dialogues, improved business processes, and increased access to information. However, it has also created substantial issues in terms of how to regulate harmful online content.