The AI Book - Fintech Circle

Finance may well be a test for the trust consumers place in Artificial Intelligence. Data is essential for the AI industry to flourish but what steps do financial services need to take to ensure customers trust the sector to innovate through AI? And what is the tradeoff between consumer benefits and privacy? E-commerce, PSD2 and the rapid increase of smartphone ownership mean consumers demand efficient services alongside strong security and privacy protections. This chapter will focus on the key issues of transparency and trust, and will outline what digital ethics mean for the financial sector.