Facebook's Vision For The Future Might Demolish Business As You Know It

In theory, chatbots on Messenger would allow businesses to provide customer service without involving human workers. If you wanted to reach out to a business, you could do so via your Messenger app, rather than by looking up a phone number and calling. For example, Facebook showed off a chatbot for 1-800-Flowers.com that automatically takes orders via Messenger. It says things like: "White is a great choice! What is the recipient's name?"