The Future Is Cognitive: Using AI To Meet New Retail Hurdles

Steeped in the language of digital commerce, today's shoppers have developed a new standard of behaviors, preferences and expectations for all of their retail experiences. Responsible with meeting these elevated needs, retailers need to overcome the hurdles of legacy technology and captivate each of their customers on a 1:1 basis. In the past, consumer value expectations were centered on three variables: cost, choice and convenience. With instant gratification available at the push of the button, customers are looking to have more control of their purchase journey and are seeking out personalized shopping experiences. Real-Time Engagement Accustomed to the instant access of e-commerce shopping, customers are looking for opportunities to skip the line and have direct communication channels to ask, troubleshoot and, of course, shop.