Intelligent Chatbots – Your New Virtual Security Guardian

Chatbots are becoming ubiquitous in our lives. But many more of us communicate with them via the web, mobile applications, the telephone, text and other channels to gain access to both internal and external customer support. Indeed, 80% of companies plan to use some form of a chatbot by 2020. The value and benefits of this technology are especially strong with more intelligent chatbots, often called Virtual Agents. These Virtual Agents leverage natural language processing and advanced machine learning to automate service delivery, answer our questions, provide resolution, and free up analysts and service reps to concentrate on more complex and compelling requests and projects.