Can Corporate Chatbots Survive AI?

We read a lot of news about chatbots reshaping entire industry sectors by utilizing artificial intelligence (AI), machine learning and natural language processing. Some chatbots are good in assisting consumers in buying tickets or finding good food nearby. Others can keep a simple conversation alive or replace traditional FAQ pages. What most media pundits miss, however, is that such a capability is nowhere near general AI potential, which casts doubts over the very future of chatbots. For start, chatbots are of two basic types: conversational and goal-oriented.