Chatbots are only as good as the platform they live on

Due to Apple's success with a closed-platform solution, many software companies have opted to forgo an open-platform to provide a more consistent user experience, and of course, for the benefit of increased profits. But, when it comes to chatbots, a closed-platform completely defeats the purpose of a chatbot solution. Closed platforms are walled gardens that isolate the chatbot from a world of possibility. A chatbot on a closed platform can never become the ultimate solution because it can't be customized to address the specific problems a company faces. For example, integrating with internally developed software would likely be a lengthy process and at the discretion of the software developer. Any changes or added functionality to the platform have to be reviewed, approved, and implemented by the vendor.