Leadership and Emotional Intelligence Coursera

Organizations are teams of teams. By definition, a manager gets work done not only through one's own resources and efforts, but also through others. In other words, you are required to work effectively with people outside your team. These are individuals and groups within the organization and also outside. You have to influence people at different levels and functions, build collaborative relationships wherever possible, negotiate wisely, handle difficult conversations and make decisions in the face of uncertainty and complexity.