GSA launching interagency community on artificial intelligence

When heavy August rain flooded Louisiana neighborhoods, residents self-organized in online communities to reach out for help. For federal service providers, the problem was taking all that information and using it to provide assistance. "The difficulty was how do you take that data and make it A) digestible and B) actionable in a way, or even to be able to spot trends before they happen," said Justin Herman, SocialGov community leader at the General Services Administration. "This isn't just like an outreach thing, this isn't just a chatbot thing, this is being able to look at where to provide lifesaving food, water, shelter into areas." Register for the Ask the CIO Chat with Andy Ozment of the Homeland Security Department on Oct. 11, at 1:30 p.m.