Crystal Ball Gazing – Post-COVID, ROI on Digital Investment by Financial Institutions

There is a fresh wave of disruption post COVID-19. Banks and financial institutions are adapting digital transformation at a blazing pace, this is a good and a progressive sign for us as this opens doors to the much awaited advancements in the financial sector. Lets just say – now the digital revolution has truly begun. The COVID-19 crisis has triggered customers to adopt digital interaction across segments. Nowadays branch loving customers are also using digital platforms to interact with their banks or NBFCs (Non-Banking Financial Companies) – this routine may become a trend in the future.