Meet your new robot coworker Relate by Zendesk

Hotel bars are great places for people watching, seldom places for engaging conversation. I recently found myself sitting atop a tall stool in a city far from home, deep in conversation with a woman, like me, traveling for work. She, a hospitality professional in town to train a new cohort of hotel associates; me, in town for a tech conference. So, naturally, our conversation landed on the intersection of our specialities--the increasing use of technology in the hospitality industry. "I don't think the hospitality industry will become overtaken by technology--people want a human touch when they're traveling," I said confidently, and perhaps naively, to my newfound friend. She explained that, while in some places that's true (the closer to the water the more personal the experience needs to be, I learned), hotels are becoming more heavily outfitted with tech.