Enhancing Customer Experience with Natural Language Processing

If you talk to a man in a language he understands, that goes to his head. If you talk to him in his language, that goes to his heart. I would venture to guess that most people had their first encounter with natural language processing (NLP) when Apple added Siri to the iPhone. Starting with the iPhone 4S, you could ask "her" simple questions such as "Who was the 12th president of the United States?" (Zachary Taylor) and "Will you marry me?" (We hardly know one another). Personally, I use Siri on a near daily basis for getting me to where I need to go and finding the best Indian, Thai, or Mediterranean restaurant once I arrive there.