Beyond the Hype: Putting AI to Work at Liberty Mutual #ILTASS18 #ILTACON - Above and Beyond KM

According to Kreutzer, "It's only AI when you don't know how it works; once it works, it's just software." Why did Liberty Mutual even consider using AI? As a life long geek, Jeff thought that AI was a cool thing to explore. The purpose of this exploration was to try to reduce some of the cognitive load, some of the lower-value tasks that slow the legal department's lawyers down. Ultimately, it was intended to allow the lawyers to focus on higher-value tasks. With all the hype about AI, it is easy to be dazzled by the "pixie dust" aspects of the technology.