A New Era Of Emerging Technologies: Welcome To The Age Of Intelligence

Conversational AI is not a single technology but rather a combination of multiple capabilities, including machine learning (ML), conversational user interfaces, natural language processing (NLP), and leading-edge design, to name a few. "Conversational AI interfaces--from text and chatbots to voice assistants--will leverage more robust machine learning technologies, making them more predictive and allowing businesses to serve customers more quickly and efficiently," said Philip Say, vice president of innovation product management at experience design agency Sutherland Labs. In the simplest terms, conversational AI "is really about giving a voice to brands," said Aaron Reich, global emerging tech lead at Avanade, an IT consulting firm. It can enable always-on support with the potential for an enhanced experience at a time when 51% of executives ranked ensuring a proper personality or a connection to the brand a top priority, according to Avanade's research. Enterprise adoption is being spurred by consumers now accustomed to interacting with voice-activated smart devices like Amazon Echo.