How Salesforce aims to get an edge in the artificial intelligence race - SiliconANGLE

The driver in a car accident takes a picture of the damaged vehicle and sends it to an insurer for a coverage quote on the spot. A hat retailer uses data analytics to tweak its marketing formula and more than 60 percent of recipients suddenly open their messages in an email campaign. A hotel guest checks in and issues voice commands to an in-room personal assistant, ordering a rental car from the guest's preferred company that shows up outside the lobby a half-hour later. Is this the future of artificial intelligence, or is it a mad vision of computers run amok? In fact, these are all actual use cases presented during Dreamforce 2018 in San Francisco this week (pictured), and they underscore a theme that occupied much of the conversation among 170,000 attendees.