3 Trends in Artificial Intelligence that are Enhancing eCommerce in 2017

By now we've realized the power of artificial intelligence is here to stay and has applications far more practical than the sci-fi robots we once envisioned a decade ago. While the robot space is indeed growing, so are the behind-the-scenes bots powering everyday life. By 2020, Gartner predicts 85 percent of customer touch points will be managed without humans, and as soon as 2018, cross-channel bots will be able to recognize the voices and faces of customers. While smart home devices are still considered a luxury, they are more commonplace than ever before. From Amazon's AI assistant Alexa, which allows voice control of numerous devices, to LG's Insta View refrigerator, the opportunities for AI have expanded from robotics to daily life.