Building natural conversation flows using context management in Amazon Lex

Understanding the direction and context of an ever-evolving conversation is beneficial to building natural, human-like conversational interfaces. Being able to classify utterances as the conversation develops requires managing context across multiple turns. Consider a caller who asks their financial planner for insights regarding their monthly expenses: "What were my expenses this year?" They may also ask for more granular information, such as "How about for last month?" As the conversation progresses, the bot needs to understand if the context is changing and adjust its responses accordingly.