How to Build a Better Chatbot

Not all chatbots are created equal. Be ready for multiple channels. People want to contact chatbots via their favorite messaging platform, such as WeChat, WhatsApp, Slack, or Facebook Messenger, or with voice assistants such as those powered by Siri. Platform popularity differs across countries, age groups, and use cases, so you can't pick one and expect users to come to you. You need to be able to build a bot once that can run on many channels and can quickly add new channels, without having to rewrite it.