How Spotify Uses AI to Sound Out New Efficiencies

Artificial intelligence (AI) is transforming the way we work across industries. From back-office finance departments to front-facing customer support, AI's power lies in its ability to discover and introduce efficiencies. In unison with human experts, its potential knows no bounds. This is exactly where Sidney Madison Prescott, global head of intelligent automation at Spotify, and her team of engineers and solution architects come in. In our TELUS International Studios interview with Prescott, she explains how her team seeks out Spotify's most mundane, repetitive tasks with the express purpose of establishing new efficiencies.