Salesforce's Einstein AI can now handle customer service

Salesforce is rolling out customer service capabilities in the latest upgrade to its Einstein AI with the aim of making things easier for its clients. Up until now Einstein functioned as an assistant that aided Salesforce users in making predictions using the data collected from the company's SaaS platform with one version of the AI was also capable of making suggestions to customer service workers. With the latest upgrade though, Salesforce is expanding on its customer service offerings with Einstein Bots for Service which can automate routine service requests and enable frictionless agent handoffs. Customer service is often quite expensive for businesses because they have to train numerous employees who often tire of the tedious job quickly. This makes the whole ordeal even more costly and often leads to unsatisfied customers.