RPA Bots: Understanding The Chatbot And RPA Integration BotCore

Chatbots (front office bots) converse with customers or employees to send information, complete tasks or capture their requests. Based on the use case, a bot needs to integrate with and access information from different enterprise systems. These systems can be around help desk, intranet, CRM, Business Intelligence, LOB, HR knowledge bases and so on. If these systems have modern APIs, then the chatbot can access the required information independently and without any issue. However, if the systems lack modern APIs, the chatbot may not be able to integrate and retrieve information.