The Future Workforce: How Conversational AI Is Changing The Game - AI Summary

LivePerson, a leading technology company making new waves in the artificial intelligence world, is helping brands leverage AI technology to engage with their customers virtually. Artificial intelligence works together with employees to promote customer satisfaction by reducing the length of wait times, and providing the customer with an immediate response to their inquiry. Bots help customer engagement teams connect with customers in the most meaningful way by filtering out questions that are easiest to answer and leaving more time for representatives to connect directly with customers who have highly complex requests. Ultimately, this led to the overall success of the customer engagement team because they were able to cultivate meaningful relationships with customers and focus on those high complexity, high value interactions instead of the ones bots could handle on their own. Technology like conversational AI helps brands reach their customers, and only makes the role of customer engagement representatives more essential, more streamlined, and more important.