How the Trevor Project is using AI to prevent LGBTQ suicides

In 2017, when John Callery joined the Trevor Project, an LGBTQ suicide prevention organization, as its director of technology, he had a galvanizing, if not daunting, mandate from the newly appointed CEO, Amit Paley: "Rethink everything." "I think my computer had tape on it when I started on the first day," says Callery, who's now the Trevor Project's VP of technology. "In a lot of nonprofits, the investments are not made in technology. The focus is on the programmatic areas, not on the tech as a way of driving programmatic innovation." The Trevor Project was founded in 1998 as a 24-hour hotline for at-risk LGBTQ youth.