The Future Of Customer Service The Best Of Man And Machine

Artificial intelligence, machine learning, chatbots, Internet of Things…customer service is experiencing a revolution. The balancing act between customer satisfaction and cost control is getting easier thanks to intelligent technology. It has been estimated that by 2020, 85% of all customer interactions with a company will be handled without human involvement. In many cases, customers don't care how they get their answers – as long as they get them quickly and conveniently. However, not everything can be automated.