The human problem of AI

When it comes to most things business, AI is making its mark as the must-have technology. Whether we are talking about customer-facing chatbots to help with engagement and conversion or AI working in the background to help make critical business decisions, AI is everywhere. And the expectations of what it can and should be able to do is often sky-high. When those expectations aren't met, however, it's not always the tech that's to blame. More likely, it's the humans who brought it on board.