Chatbot Best Practices - Making Sure Your Bot Plays Well With Users

Summary: This is the third in our series on chatbots. In this installment we'll look at the best practice dos and don'ts as described by a number of successful chatbot developers. In our first article we covered the chatbot basics including their brief technological history, uses, basic design choices, and where deep learning comes into play. The second article focused on the universal NLU front ends for all chatbots and some of the technical definitions and programming particulars necessary to understand how these really function. In this article, we've scoured the internet for advice from successful chatbot developers to provide some useful best practices, or at least some valuable dos and don'ts. The user doesn't care that you've got a chatbot.