Lessons From The Man Who Has Revolutionized The Grocery Business - AI Trends

Ocado Technology began life as a software company, developing the technology to enable online grocery retail, growing to become the largest online-only grocery retailer in the world. As Ocado Chief Technology Officer Paul Clarke notes, the company has become a hardware company, as well, for example developing robots that pick the groceries for customers. By rethinking the customer journey, the use of technology, including artificial intelligence to help with anticipatory or predictive ordering, Ocado has been able to raise profit levels in a legendarily low margin industry. The company has been able to use some of those profits to invest substantially in research and development. Ocado began life competing with traditional grocery business.