AI/Machine Learning Is the Next Big Thing in Digital Process Automation

It's hard to attend any conference, webinar, or technology briefing these days without hearing ambitious, even bullish, predictions about the role of artificial intelligence and machine learning (AI/ML) across a full spectrum of technologies, including digital process automation, content management, and robotic process automation. Almost everyone agrees that AI/ML will alter the state of the digital process automation market, whether the focus is on customer experience, business operations, e-commerce, or consumers. It's still early days for mapping out how AI/ML will be used with digital process automation. For example, one executive observed, "there's still a lot of [buyer and vendor] confusion about what is the role of AI, and what is the role of AI in digital process automation." AI/ML is already being used for specific business processes in business and government agencies – and has been for some time.