Top 4 challenges to adopting conversation bots in the enterprise

One of the big ways artificial intelligence (AI) has gained ground in the home and the enterprise is through conversational agents, according to a Thursday report from KPMG. Using these agents--which the report defines as "chatbots and intelligent assistants that interact with people via voice or text channels, on devices such as smartphones, automotive infotainment consoles, and smart speakers"--has become second nature to consumers, who speak to them daily in their homes, cars, online shopping sessions, and more. A further sign of the spread of conversational agents is smart speaker sales, which IDC predicts will hit nearly $12 billion by the end of 2018, and reach $28 billion in 2022, the report found. Additionally, AI applications are expected to increase from $644 million in 2016 to $37 billion by 2025, which is a factor of 56, the report found. Conversational agents aren't limited to consumers--these tools have a plethora of use cases in the enterprise, according to the report.