Atom Bank to offer artificial intelligence-based customer support

Atom Bank is offering customer support via machine learning software on its mobile app. The bank, which gained its licence last year, delivers its products and services through an app for mobile devices and desktop computers. It is integrating artificial intelligence (AI) into its mobile app, which it said will provide near-human customer care. The machine learning technology from WDS – part of Xerox – will use analytics to capture the context of each customer inquiry and respond appropriately. It will also learn from experience.