A Chatbot Is The Next Member of Your eCommerce Team

It was probably the HAL 9000 from the movie 2001: A Space Odyssey, that introduced the concept of AIs to the general public. But that was almost 40 years ago, and examining the more recent times, we have to look no further than in our own pockets to find the AIs that paved the way for the current hype: smartphones' digital assistants. Sure, there has been things like Cleverbot around earlier, but nothing has been as widely spread as these digital assistants. The main difference between a chatbot and a digital assistant is that former responds (be default) only to written queries, and the latter is capable to understand (at least to some extend) more natural, spoken queries. Things like voice activated searches and speech recognition softwares have been around for quite some time, but these digital assistants take the concept a step further by engaging in dialogue, performing tasks such as booking flights or setting up location based reminders, and they can even tell you a joke if you ask one.