HHS Contract Will Offer AI Tech, Support to All of Government

The Health and Human Services Department sees value in integrating automation and artificial intelligence technologies into its workflows and is building a contract vehicle to help other agencies, as well. The Program Support Center, a shared services agency within Health and Human Services, released a request for proposals Thursday for the Intelligent Automation/Artificial Intelligence, or IAAI, contract. The five-year, $49 million contract vehicle will offer a host of automation and AI technologies and support services, including robotic process automation, machine and supervised learning and machine vision. "PSC believes that IAAI solutions will be doing everything from reducing backlog and cutting costs to performing functions, such as predicting fraudulent transactions and identifying critical suspects via facial recognition, which are considered difficult for an individual to complete on their own," contracting officers wrote in the RFP. The center's efforts fall in line with the administration's policy of shifting federal employees from low-value to high-value work by automating rote processes that can be digitized.