HOW ARTIFICIAL INTELLIGENCE IS SHAPING ASSISTANCE SERVICES

Due to the fact that telematics monitoring is almost standard in most vehicles these days, it is possible for AI to track the exact location of a car and automatically dispatch emergency assistance, should it be determined that an accident has taken place. Furthermore, the future use of driverless cars will integrate seamlessly into assistance centres, with AI diagnosing the problem and then digitally dispatching assistance, should it be deemed necessary. It is also becoming widely accepted that AI will be able to generate unique policies for each customer, based on their preferences and risk profile. AI-enabled assistance services will be able to render assistance services to these products without the risk of getting tied up between the different policy exclusions and limits. When we look at what is happening in the insurance industry currently, it is clear that it is in its Fourth Industrial Revolution.