What's The Future Of AI In Retail? 18 Experts Share Their Insights - Disruptor Daily

The future of AI in retail, in a few words, is the ability to automate and optimize at scale in order to drive more sales both online and offline, using big data. This future means identifying and communicating better with consumers, and freeing people within the organization to focus on specific roles and actions for which the organization needs humans to fulfill. AI will change all interaction with consumers, from prospecting the right potential consumers to delivering the most relevant messages, all the way to purchases and building loyalty with consumers, while executing and optimizing the logistic process for the best and most effective service. It'll be embedded in every touch point of the journey, whether through voice, touch or behind the scenes. The goal of a relevant, seamless, and a memorable shopping experience at large scale can only be achieved with AI integrated.