Having A Heart Attack? This AI Helps Emergency Dispatchers Find Out

In Copenhagen, dispatchers now have help from AI. If you call for an ambulance, an artificially intelligent assistant called Corti will be on the line, using speech recognition software to transcribe the conversation, and using machine learning to analyze the words and other clues in the background that point to a heart attack diagnosis. The dispatcher gets alerts from the bot in real time. It's a situation where dispatchers typically have to rely only on their own knowledge. "If you and I have a problem, we end up Googling or asking people," says Andreas Cleve, CEO of the startup that created the technology. "These people are handling more or less the worst days of our lives but they have no tools to do it."