How are chatbots in restaurants redefining customer experience?

Gartner predicts that by 2020, a whopping 85% of enterprise-customer relationships will be managed without human interactions. Surveys show that 89% of consumers opt to engage with businesses through text and 64% of consumers that communicate with businesses via text leave with a positive impression. Clearly, we are not far from the time where majority of interactions will be automated completely given that conversational AI / intelligent chatbots are playing a crucial role in almost every industry. With chatbots becoming mainstream, several industries are utilizing them as they offer greater and less intrusive opportunities when it comes to customer engagement (esp. It is only a matter of time before chatbots in restaurants make their way to the forefront.