Facebook simplifies confusing chatbots with buttons, not text commands

"What do I type?" is the big question making chatbots hard to use. So today Facebook Messenger is giving chatbot developers new "Quick Reply" buttons and persistent menu options to make their bots easier to navigate. Messenger bots can also now send videos, audio, GIFs, and files so they can encompass wider range of use cases. People can now rate bots with one to five stars to teach developers how to improve, though there's no word on the chatbot analytics Facebook has promised. And if customers opt in, developers will be able to connect these customers' accounts to Messenger accounts to allow more seamless communication with them.