8 Top Chatbot Trends and Predictions to Know in 2023

Chatbots are an integral part of corporate communications. The market is growing, and chatbot trends are useful in various activities including banking, shopping, and travel booking. Earlier phone calls and face-to-face meetings dominated the landscape of communications. Later, mobile apps, online forms, email, and social media became the communication means. Industries use chatbots as web design trends to navigate their websites.