60% Of Retailers Want To Provide 'Human-Like' AI Customer Service - Retail TouchPoints

New technologies such as AI are just one part of digital transformation for retail and CPG companies, as 53% reported that say they are presently undergoing full-cycle digital transformation. Another 38% are transforming partially or in pockets and 9% are not currently transforming but will do so in the near future. One of the key initiatives that will move the needle on digital transformation is employee lifelong learning programs, cited by 58% of survey respondents.. Lifelong learning programs can accomplish a number of future-forward goals: The Infosys study, titled: Human Amplification in the Enterprise, surveyed more than 1,000 business leaders from U.S. organizations across various sectors, with annual revenue of $500 million or more. The Retail and CPG section of the report solely highlights the responses of 100 executives surveyed within those sectors.