Is your business ready for the rise of the bots? - Elite Business Magazine

From the automatic document-collating scanners and printers to robotic assembly lines, automation in the workplace has become commonplace. Yet a newer trend is the use of autonomous bots able to carry out complex activities based on scripts and artificial intelligence. Bots come in different flavours. Some, known as chatbots, are computer programs able to conduct a conversation via voice or text designed to convincingly simulate how a human would behave as a conversational partner. Chatbots are typically used in dialog systems for various practical purposes including customer service and information gathering. And just like most systems, chatbots come in different shapes and sizes.