Microsoft CEO Satya Nadella: AI must be built with empathy

Empathy must be embedded in artificial intelligence from the moment it is created to ensure it becomes a positive force in people's lives, Satya Nadella has said. Speaking at two events in London that coincided with the release of his book, Hit Refresh, the Chief Executive of Microsoft said new technology will have a "profound impact on our daily lives and do good" but companies must also be mindful of "unintended consequences". By ensuring the first wave of AI empowered humanity to achieve more, the technology that follows would be more likely to be a force for good, too, he added. "I believe in a world that will have an abundance of artificial intelligence, but what will be scarce is real intelligence and human qualities, like empathy," Nadella said. "I think great innovation comes from the empathy you have for the problems you want to solve for people. "We need to take accountability for the AI we create.