Insurers Using Drones To Replace Agents In Claim Processing, Study Says

Every industry is inching towards automation and the insurance industry is no exception. According to a white paper titled "2017 Future of Claims Study" published by the legal research firm Lexis Nexis, insurance claims are being increasingly processed using drones, artificial intelligence and app-based interfaces as opposed to sending field agents to examine such claims. The study was conducted using a sample size of 24 insurance executives and their opinions on automation in insurance. The push towards automation is largely driven by customers' need for faster and more convenient processing of claims. " While there hasn't yet been a complete shift to Virtual Claims handling, carriers who want to remain competitive will need to make the move to virtual and consider touchless processing if customer preferences are any indication," the study says.