If video killed the radio star, AI will kill the traditional mortgage broker

On August 1st in 1981, MTV launched, and the face of music changed forever. And again, in the early nineties and noughties when the internet gave rise to iTunes and Amazon. You don't see people carrying portable CD players or waiting in line to buy the latest album release. Algorithms, robots, automation, machine learning (the list goes on) are all technologies impacting our everyday lives and traditional industries, particularly the financial sector. Take credit cards -- only effectively differentiated on two fronts: eligibility and price.