Supply chain pros embrace AI for forecasting, inventory despite limitations during pandemic

Supply chain professionals are optimistic about the potential for artificial intelligence within their operations, but they have also struggled with the technology during the coronavirus pandemic, according to a survey from Secondmind, which develops machine-learning applications for businesses. The survey (which polled more than 500 supply chain managers and planners using AI) found that 90% of respondents believe AI will transform supply chains for the better by 2025, while 82% have been frustrated by AI-powered decisions during the course of the pandemic. The discrepancy highlights potential barriers of AI while underscoring that professionals who have experienced these issues still see a future for the technology. AI is an umbrella term that can include many statistical or computer science techniques. Gary Brotman, vice president of product and marketing at Secondmind, said he views AI as a term for processes that allow a computer to do something that would traditionally be done by a person.