AI is coming to a workplace near you

Part of London Tech Week, the conference brings together 3,500 delegates and 400 speakers to explore what AI means for the world of business. The event is focused on near-term developments in AI, and real-world examples of how the vast amounts of data now available in our digitized world are being exploited to boost a company's bottom line. We discuss some of the key trends emerging from AI Summit 2018. Something extraordinary is happening to customer service. It's becoming increasingly common for common queries from real people to be treated by so-called'chatbots', a type of software that carefully mimics real conversations.