Council Post: How To Balance Automation And The Human Touch

Shawn is the VP of Marketing for PandaDoc, overseeing all intertwined marketing efforts to scale the company to its next inflection point. After a year of living with a global pandemic, many employees are still adjusting to their remote work environments. Working from home for the last year has cast a new light on the need for a new kind of soft skills in the workplace. You can't just be flexible; you also have to be empathetic. One way employees and companies are addressing these new soft skills is by using software to improve collaboration, communication and efficiency; according to McKinsey, 67% of organizations have accelerated their deployment of AI and automation during Covid-19.