Artificial intelligence in banking – a pain in the bot? BankNXT

Bots (and articles about bots – oops!) are popping up everywhere these days. Indeed, very few concepts have shot up the hype curve so fast, especially considering that the idea of conversational UI has been with us for a long time in various forms, and under different denominations. It looks like a jungle, but all bots are essentially doing the same thing: adding conversational capabilities to FAQ and search. You can read a good evolution and state of the art here and here. Personally, I had the pleasure of working for two companies that developed their own virtual assistant (basically a chatbot with a cute face).