Planning a Chatbot Strategy? Here's What NOT to Do Ayehu

When it comes to utilizing chatbots, there are plenty of resources out there to tell you what you should do, our own blog included. But as with anything in business, it's just as important to know what not to do as it is to know best practices. By learning from the many common mistakes made by others, you can hopefully avoid going down the same wrong paths with your own chatbot initiative. That said, let's dive into a few of those common mistakes below. Chatbots are great, but only if you're using them the right way and for the right purpose.